Order, Cancellation & Refund Policy
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- Order, Cancellation & Refund Policy
At SocMid Ltd, we prioritize your satisfaction. Once an order is successfully placed, it cannot be canceled under any circumstances. However, if you do not receive the service or encounter issues with our service, you may be eligible for a cancellation and refund.
Refunds
- If your order is canceled, you will receive a full refund. This refund can be used to explore other services we offer.
- Refunds for canceled orders (including bKash, Nagad, Rocket, and Manual Payment) are processed within 1-24 hours.
- For banking refunds, please allow 1-3 working days for processing. Note that the buyer is responsible for any bank charges associated with the refund.
Product Changes
- Product changes can be made up until the ordered product is confirmed.
Order Confirmation
- If you complete payment but do not receive an order confirmation, please contact our support team with all relevant evidence.
Support
- Should you encounter any issues while placing an order on our website, do not hesitate to contact our support team for assistance.
